Customer Specialist

 
 

Objective:

Sarto Countertops is seeking a highly motivated Customer Specialist to join our fast-growing countertop team in the Kansas City area. The ideal candidate is goal-oriented, passionate about customer service, and has the ability to excel in a self-motivated role and environment. No experience required.

 

About Sarto Countertops:

With one of the largest on-hand inventory selections, a state-of-the-art manufacturing facility, and three showroom locations across eastern Kansas, Sarto Countertops is one of the premier stone countertop companies in the region. We are a fast-growing, Midwestern company with a passion for customer experience, a dedication to our teammates, and a drive for excellence.

About this Role:

We are looking for a showroom sales associate for our Kansas City office location. Our showroom is conveniently located in Lenexa, only 15 minutes from downtown KC.

At Sarto, our Customer Specialists assist customers in our showroom, and help those customers (plus others!) make their dream a reality.

The winning candidate will help customers design a countertop solution for their home, help maintain a clean and inviting retail sales location, and will help manage details for a customer’s natural stone project.

Responsibilities:

  • Meet with new and existing clientele to understand project needs

  • Engage customer to help design a solution which will make them want to recommend Sarto to their friends and family

  • Work to find the best fit within a customer’s budget

  • Persuade customers to buy

  • Provide customers with estimates the same day as a quote is requested

  • Maintain excellent verbal and written communications

  • Open and close Kansas City showroom

  • Maintain retail location in a clean and inviting manner

  • Work with customer to capture all necessary job details and oversee job flow through the entirety of the Sarto process

  • Resolve any customer issues or concerns

  • Answer customer questions as needed

Qualifications:

  • High school diploma or equivalent. College education preferred

  • Excellent written and verbal communication skills

  • Ability to speak with diverse groups of clients

  • Easygoing and friendly demeanor

  • Clean-cut appearance

  • Willingness to learn

  • Excellent attention to detail

  • Ability to pass a drug test and background screen

  • Passion for customer service

Full-Time Employee Benefits:

  • Medical, dental and vision benefits

  • Retirement Plan with 3% matching

  • Paid time off

  • Paid holidays

  • Referral program

  • Room for career advancement

Compensation:

  • Pay commensurate with experience.

How to Apply:

Email careers@sartogroup.com